• MINIMUM ORDER: Orders must exceed $15.00 to be accepted.

• SHIPPING
  Express shipping methods available for an additional charge.

• SHIPPING APPLIES ON:
  Plastic & wire cages, fabric crates, pet carriers, ex-pens, grooming tables, equipment, tubs, dryers, Oster & Laube clippers, pet doors and items that list a shipping weight, marked FOB, and Oversize.

• If certain items are exempt from shipping charges, no shipping charges will be reflected upon checkout.

• VISA, Master Card, Discover credit cards and bank debit cards accepted.

• DAMAGED MERCHANDISE: If damage occurs, have box and merchandise inspected by delivering carrier and notify King Wholesale immediately. (SAVE container with merchandise).

• RETURNS: All costs and merchandise are non-refundable unless product is damaged or lost.

• Electric clippers, blades, dryers, tables and cages are guaranteed by the manufacturer.

• Video tapes and books are non-returnable.

Protection of Customer Information
ZIPPYSPETSUPPLIES.COM understands the importance of privacy to our customers and visitors to our Web site. Our policy has always been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide services to the customer.

We collect and store information about every package that we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to our customers.

Some of the information collected by us is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.

Shipment Information
Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the Terms and Conditions.

Links to Other Sites
We provide links to external sites as a convenience to the user. The inclusion of any link does not imply that we endorse the external site company, its web site, or the products and services it promotes and sells. We are not responsible for the privacy practices or the content of such Web sites.

Security and Integrity of Information
ZIPPYSPETSUPPLIES.COM treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

We are currently located in the United States. ZIPPYSPETSUPPLIES.COM, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

Retention of Customer Information
ZIPPYSPETSUPPLIES.COM retains information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

The ZIPPYSPETSUPPLIES Web Site at www.ZIPPYSPETSUPPLIES.COM
The following, indented paragraphs describe our commitment to the protection of personal information as it applies to our site at www.ZIPPYSPETSUPPLIES.COM.

What Information We Collect And How We Will Use It
Users can visit most areas of our Website without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some personal information in these situations.

Interactive Functions
Visitors to our site can, if they choose, participate in the interactive functions available at our Website. Participants are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address. We use the information from the registration form to enhance our services and better meet the needs and preferences of our customers. With approval, we may also send information to registered users about products, services and system changes that we think may be of interest. We allow users to choose to discontinue (opt-out) from receiving information from our Website at any time. You may do this by emailing Customer Service at sales@ZIPPYSPETSUPPLIES.COM from our website.

UPS Internet Shipping
Users of Internet Shipping who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.

Web Surveys
From time to time, we include survey forms on our Web site asking users for contact and demographic information (such as postal code, age or size of company). We use the responses from the surveys to better understand our customer's needs and to create web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. We will not disclose survey response information to companies or third parties, with two exceptions:

1. Anonymized data, with all names, addresses and other personally identifiable information removed.

2. To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to our customers.

IP Addresses
Our Web site collects IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.

Cookies
Cookies are small text files that a Web site can send to a user's browser for storage on the hard drive. Cookies can make use of the Web easier by saving status and preferences about a web site. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

We use cookies to keep track of customer status as a user of our Website. Although acceptance of cookies will not interfere with the ability to interact with most of our web site, users will need to accept cookies.

Assent
Your continued use of this site signifies your assent to our Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

Contacting Us
If you have questions about this privacy statement, the practices of this site, or your experience on any of our Web sites, you can contact:

Webmaster
ZIPPY’S PET SUPPLIES
113 McHenry Road #236
sales@ZIPPYSPETSUPPLIES.COM

Comments, suggestions or materials sent or transmitted to us shall be deemed to be confidential unless given express consent by our customer.